Our premier London salons where clients have come to expect trending style, consistency, and staff with a passion. We are lead by a National Award winning Master Stylist who has built a reputation for exceptional customer service. Come in and experience what looking your best looks like.
For all of your hair care and beauty needs in the London area rely on the team at Sami & Co. Hair. Our friendly staff would be happy to give you style or beauty advice. Give us a call to schedule an appointment today. more...See more text
I walked in to Sami and Co. Hair and was pleasantly greeted by Rose, Sami and Co.'s new receptionist. I was offered tea or coffee on the house. I saw Shadi the owner of the salon for my colour and cut. The colour came out bold and beautiful. Shadi entertained me with a witty charm, I basically laughed the whole way through. In most salons I always feel like people are trying to sell me things, I didn't feel this way at all. I will be happy to return here for my next appointment.
******ZERO STARS!!!!!!******
****WARNING: UNPROFESSIONAL, POOR CUSTOMER SERVICE****
I called yesterday and wanted to book in for a hair straightening. I think the owner answered the phone. Sounded like he'd very spoken on a phone before - grunting, kept saying "um, like, and okay..." Then said hold on a few times it didn't put the phone on hold. Sounded as though he was rubbing the phone on his belly! Then someone else came on the phone and said "I'm hello? You want your hair straightened?" Again unprofessional on the phone and clearly a lack in social skills. The whole time I felt like: "if this is how bad it feels to make an appointment, how much worse would it be to get my hair done there!".... Best part, he told me "okay you're all booked in for a wash and blow dry!" I said "No, I asked for a straighten. I can wash and blow dry my own hair. I just want it straightened" he was completely confused by this! Stuttered and had no clue how to recover. I finally said "just cancel the appointment, I won't be coming in!"
Seriously people - customer service is not difficult so don't make it that way!
Dear Faith 8,
On behalf of Sami and Company Hair I would like to extend our deepest apologies to you. We recently went through a series of staff changes and have hired a receptionist to remedy problem areas such as these. We would like to extend to you a complimentary brow waxing service and 20 percent off a retail purchase/ service. We at Sami and Co. apologize again for the inconvenience and disservice you had that day, also we apologize for not getting back to you sooner. We look forward to hearing from you!
Thank You, Sami and Co Hair
By
tammy2000
May 15, 2015
Not impressed wit...
Not impressed with this place the all the employees are rude and snooty... with there noses held high they still manage to have time to take many snack breaks. I brought my little sister in and after her appointment age told me how uncomfortable she was with the women cutting her hair. This women was very rude and she seemed to not care about doing her job right. overall o would not recommend this place less than 5 stars in my opinion. would not consider coming back
