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Have eaten at this delightful and very special historic inn in the Village of Grafton, at Ext. #487, off Highway 401, just east of Cobourg, Ontario, many times before and have always had wonderful meals and great service--no complaints ever! However, Friday, May 27, was a different story. Our party was promptly seated at a well set table in the main dining room and there was 1 other table of women in the room and a couple of diners in another room across the hall, so the place was not packed. There appeared to be 2 servers on duty at lunch. The food was impeccable and arrived promptly which was not the problem. The meal was spoiled by the surly, terse, unsmiling and unenthusiastic personality of our female server. Our group was quiet and undemanding so all 6 women mentioned how miserable our server was throughout the entire dining experience. It is a shame that one dysfunctional staff member can cast a pall over an entire dining experience which should have been a happy one. We left adequate tips, however, but feel the management of this delightful treasure of an inn is not being well-served by a staff member who is obviously unhappy with her job and seems to take it out on the customers. We would go back but next time we would ask for another server if this miserable lady were on duty again. Obviously some re-training of staff is needed here or perhaps, termination. This lady really needs to 're-think' her choice of employment at such a wonderful inn as this!!!!!!!!!!!!! She is doing a real 'dis-service' to her employer/s who pay her salary. Let's hope this was an 'off' day and not a sign of things to come. The owners deserve better than this from staff.
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The Big Apple invites you to their establishment. They are open after-hours all week. You can get there by car and may pay by American Express, Interac, MasterCard and Visa.
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I stopped at the bakery looking for bread before Thanksgiving. What I bought was a delicious apple strudel. It was too big for company so we had a couple of slices..... delicious. My husband commented that the apples should have been peeled. I loved it as it was. It was full of apples and currants and I detected a bit of orange flavour. Make it again!
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The innkeeper where I was staying recommended the Buttermilk Cafe for lunch, and it was exactly what I was looking for - casual dining with good food and service. It was obviously a popular place - it was almost full when I arrived, and I took that as a good sign but wondered whether the service would be slow. I was pleasantly surprised - I didn't have to wait long, and my server was friendly and efficient. I had the California chicken wrap, which was tasty and moist without being soggy. I would definitely go there again - my kind of place!
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The breakfast was excellent, well priced and served within a reasonable timeframe considering that the restaurant was busy. Highly recommend that you try it out.
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Great staff but sometimes not enough tellers when absolutely necessary to go into the branch. Thankful for internet banking and functional ATMs!
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10240 County Rd 2, Grafton, ON K9A 4J8
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Branch 580
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