Are you the owner of this business?
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We dealt here for a decade. Until now. After unpleasant and unethical treatment, we complained, politely. The Manager, Catherine says "Sorry. Nothing I can do." Well, we can - we will take our banking business elsewhere.
This is where I do my banking and I always get 100% good customer service.
Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think.