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I have been banking with this ATB for about a year now. I had to deal with one of the managers, Arlee, and I was treated horribly. I was treated like a criminal when I called in an unknown fraudulent transaction which later on, proved to be fraudulent. And she basically acted and said she thought I was lying about it. Then my accounts just all closed after I closed the one account with the unknown transaction and opened a new one, she closed all my accounts making my pay check and government payment not come to me for 2 weeks, making bills go past due and financial companies phoning me like crazy. She then said there was nothing she can do as it was compromised!! I then phone the 1-800 number for ATB and they got me set up again. I should have switched banks as I will end up having to deal with this rude woman again!!
Business Reply May 5, 2016
Thank you for the note. Branch manager Brad Asselstine, 780-871-7040, is reaching out to listen to your account. If you see that number on your phone, that’s who is calling. Thanks again very much.
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